Century Link Restores Service, Doesn’t Know What Happened

November 17, 2013
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In the initial reports, Century Link claimed it might have been an earthquake the cause a cable to be severed. Dubious thought, since the quake was so tiny.

No details exist that offer Islanders much reassurance that the networks Islanders rely on for E911 and other communications will survive. Its possible the Washington PUC will publish the results of their investigation with some insight into what happened and how the public’s trust in the Common Carrier – CenturyTel/Link will be restored.

Screen Shot 2013-11-17 at 2.09.23 PMSAN JUAN ISLANDS, Wash. and SEATTLE, Wash., Nov. 15, 2013 /PRNewswire/ — CenturyLink crews restored services, including all voice and high-speed Internet, to the San Juan Islands this morning. Crews worked overnight in the rain to connect the new fiber that was laid yesterday.

The fiber, located at a depth of 280 feet approximately 5,000 feet from Lopez Island, was suspended along a rock face south of where it was originally placed. The cause for movement is unknown, but could have been caused by an earthquake that occurred three minutes prior to CenturyLink’s first alarm notification.

“We at CenturyLink would like to thank the community of the San Juan Islands for their patience as we worked to restore services,” said Tim Grigar, vice president and general manager of CenturyLink’s western Washington market. “We couldn’t have done it without the support of the following: OPALCO (Orcas Power and Light Cooperative), Brendan Cowan, the Director of the San Juan County Department of Emergency Management, Kevin O’Brien with Orcas Island Fire & Rescue, Jim Ghiglione with Lopez Island Fire & EMS, Steve Marler with San Juan County Fire, San Juan County Councilmen Bob Jarman, Rick Hughes and Jamie Stevens, as well as countless others who assisted.”

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